Customer Support Outsourcing

Challenge

In a global economy, taking care of customers has gained more importance than ever. However, the pressure on reducing the cost on customer care is increasing. Companies are creatively deploying latest tools and technologies to keep in touch with existing customers and pro-actively addressing product and service issues. Customer Care Portal, Web-based Ticketing Systems, Interactive Voice Response Systems [IVR], Knowledgebase, Wikis, etc. provide ways for companies to promote customer self serve and reduce the cost of customer care.

However, these tools cannot completely replace the customer service provided by live customer care professionals. Even in this age, customers prefer humans serving their support needs rather than automated systems. Hence, companies still have to integrate support centers into their overall customer care strategy

Typical challenges are:

  • Worried about increase in customer support cost?
  • Not using latest technologies to support customers?
  • Expand the customer support round the clock [24x7]?
  • Looking for someone to help you during increased customer calls

Our Solution

workMETHODS understands the complete landscape of customer service and relationship management. We have extensive experience in reducing customer care costs by implementing tools, technologies and support centers. We have successfully implemented all the above-mentioned tools and technologies in large companies like Nextel as well as small companies as SunRocket. Our customer support centers based in India are equipped with latest equipment, tools and technologies. Our 95% of the staff has Engineering degrees and can effectively support complex products.

Few of the achievements from our support center include 24x7x365 support for a VOIP telephone company with 250,000 customers, billing collection activities for a telephone company, Help Desk support for a large financial company, 24x7 network monitoring for 3.5 years, etc.

Leveraging our proven experience, processes and methodologies, workMETHODS offers customer care solutions tailored specifically to your needs. Our focus on bottom line impact and ability to identify right solutions for your business challenges help you maximize return on their IT spending.

Improve First-Contact Resolution
Our professionals can effectively support complex products and resolve customer issues at the first-contact.

Custom Coverage
We provide custom flexible coverage which can be just one shift or 24x7.

Lower Support Cost
Our offshore center in India can significantly reduce the cost. Additionally, we recommend you tools and technologies that can further reduce the cost.

Increase Customer Satisfaction
We will enable your organization to reach your customers through voice, web and/or chat to improve the customer satisfaction.

Focus on Your Core Business
We manage all your customer support needs right from setup to hiring and training the support staff.
IT Strategy
workMETHODS strategized the right service, solution and technologies.


IT Turnkey Solution Development
workMETHODS will develope a custom solution, if required.


IT Managed Services
workMETHODS hosts the solution on its servers, if required. We manage and monitor the servers. We provide email and phone based application support.

© 2016 workMETHODS Solutions, Inc. | All rights reserved. | sales@workmethods.com | 703-889-8339 x 100