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Patient registration is significantly important before an hospital starts providing care. Capturing accurate and authentic information is critical to resolving any disputes in the future and delays in payments from insurance companies. A manual process of registration is time consuming and prone to manual errors.
Our client, a large hospital, had to process around 1000 registrations on any given day manually. Each registration took 20-30 minutes as the nurse had to gather valid identification, pictures, thumb prints along with other patient details. The registration team was busy in almost 2 shifts registering new patients. However, there were significant lapses in quality and accuracy of the data. Hospital was exposed to significant risk by not having complete and accurate patient record.
Our solution replaced the manual process with a patient self-registration kiosk which reduced the registration time from 20-30 minutes to 5 minutes [or less.]
We built a web-based registration solution that was linked with the government agency that validate the patient ids. Patient scans the identification card through a scanner. Our solution checks with hospital's HIMS/ERP if the patient has been already registered. If the patient is a new patient, solution securely pulls patient details right from the agency's database and avoids any data entry.
The solution has a high resolution camera which captures patient's picture. The quality of the picture is checked to ensure it meets minimum standard.
Patient then holds the thumb against the fingerprint scanner. Solution automatically scans and stores patient's thumbprint.
Finally, the solution offers patient to pay the registration fee using his/her debit/credit card.
The solution prints a copy of the registration.
The solution transfers the data to the central HIMS [Healthcare Management Information System].
Accurate patient data
100% web-based solution
Touch-screen enabled kiosk
Minimal data entry by the patient
Integration with backend ERP/HIMS
Tighter data validation
SQL Server 2012
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